Privacy Policy – Skand Jewellery

POLICY – SKAND JEWELLERY

Effective Date: 14 November 2025
Last Updated: 14 November 2025

Skand Jewellery (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, store, and safeguard your data when you visit or make a purchase on www.skandjewellery.com (“Site”).

By accessing or using our Site, you acknowledge and consent to this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide

When you place or attempt to place an order, you provide:

  • Full name
  • Billing and shipping address
  • Phone number
  • Email address
  • Payment details (processed securely; we do not store card, UPI, or CVV information)
  • Order details, purchase history, and transaction information

1.2 Automatically Collected Data

When you browse our Site, we automatically collect:

  • IP address
  • Browser type and version
  • Device type, OS, language, and time zone
  • Pages viewed, referring URLs, search terms
  • Cookies, tags, pixels, web beacons, session data
  • This is referred to as Device Information.

1.3 Combined Data

For this policy, Personal Information includes both Order Information and Device Information.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your information only for lawful and legitimate business purposes:

2.1 Order Processing

  • Managing orders, payments, shipping, and delivery
  • Sending invoices, confirmations, and transaction updates

2.2 Customer Support

  • Responding to queries
  • Resolving issues
  • Providing personalised assistance

2.3 Communication

We may contact you via Email, SMS, WhatsApp, or phone for:

  • Order updates
  • Delivery alerts
  • Support communication

2.4 Marketing & Promotions (With Consent)

  • Sending promotional emails, WhatsApp messages, SMS, or newsletters
  • Showing ads based on browsing behaviour

You may unsubscribe or opt out at any time.

2.5 Fraud Prevention

  • Detecting and preventing fraudulent activities
  • Verifying identity and order legitimacy

2.6 Website Improvement

  • Analysing traffic, customer behaviour, and performance
  • Improving website functionality, security, and user experience

2.7 Legal Compliance

  • Tax, audit, regulatory, and dispute management requirements

3. LEGAL BASIS FOR PROCESSING (GDPR / DPDP COMPLIANT)

We process your information based on:

  • Consent
  • Performance of contract
  • Legitimate business interests
  • Legal obligation

4. SHARING YOUR PERSONAL INFORMATION

We do not sell your data.
We only share information on a strict need-to-know basis.

4.1 Third-Party Service Providers

Your data may be shared with:

  • Shopify – store hosting & security
  • Payment gateways (Razorpay, Shopify Payments, PayU, etc.)
  • Logistics partners for delivery
  • Email/SMS/WhatsApp service providers
  • Analytics & Advertising tools (Google Analytics, Meta Pixel, etc.)
  • Customer support tools and CRM systems

Each partner processes data under their own privacy and security policies.

4.2 Third-Party Apps, Integrations & Data Breach Liability

We use certain third-party apps (Shopify-approved) for site functionality, marketing, analytics, reviews, communication, and customer experience.

These apps may access Personal Information only as required to perform their services.

Although we take reasonable steps to ensure we use trustworthy and secure third-party providers:

Skand Jewellery shall not be held liable for:

  • Data breaches, leaks, hacks, or unauthorized access caused by third-party apps
  • Security failures within external service providers
  • Issues arising from Shopify, payment gateways, marketing tools, delivery partners, or analytics apps
  • Data loss occurring outside our systems or due to integrations not controlled by us

In case of a third-party data incident:

We will:

  1. Investigate and isolate the cause immediately
  2. Disable or uninstall the affected third-party app
  3. Notify affected customers if legally required
  4. Report the breach to authorities when applicable
  5. Cooperate with Shopify and the third-party provider
  6. Strengthen security to prevent recurrence

By using our Site, you acknowledge and agree that certain data may be processed by external providers and that Skand Jewellery cannot be held responsible for breaches beyond our reasonable control.

5. COOKIES & TRACKING TOOLS

We use cookies, pixels, and tracking tools to:

  • Enable secure login and checkout
  • Analyse site performance and traffic
  • Improve customer experience
  • Support advertising and remarketing

You may disable cookies in your browser settings; however, some features may not work properly.

6. BEHAVIOURAL ADVERTISING

We may show you targeted ads based on your browsing activity.

You may opt out via:

  • Google Ads Settings
  • Facebook Ad Preferences
  • Instagram Ad Settings
  • Digital Advertising Alliance

7. DATA RETENTION

We retain Personal Information for as long as necessary to:

  • Fulfil your order
  • Provide customer service
  • Comply with tax and legal obligations
  • Maintain transaction records

You may request deletion at any time (unless we are legally required to retain certain data).

8. DATA SECURITY

We take multiple steps to secure your data, including:

  • Shopify’s PCI-compliant infrastructure
  • SSL encryption across our Site
  • Restricted access controls
  • Regular monitoring & audits
  • Secure data transfer protocols

While no system is 100% secure, we follow industry best practices to protect your information.

9. INTERNATIONAL DATA TRANSFERS

Some data may be stored or processed outside India (e.g., Shopify servers).
We ensure that any international transfers comply with applicable laws and security standards.

10. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

  • Access your data
  • Update or correct your data
  • Request deletion
  • Withdraw consent
  • Opt out of marketing
  • Request copy of your stored data
  • Object to certain processing activities

To exercise these rights, email support@skandjewellery.com.

11. CHILDREN’S PRIVACY

We do not knowingly collect data from individuals under 18.
If such data is found, it will be immediately deleted.

12. EXTERNAL LINKS

Our Site may contain links to third-party websites.
We are not responsible for their content or privacy practices.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Policy from time to time.
Updated versions will carry a revised “Last Updated” date and become effective upon posting.

14. AGREEMENT TO RECEIVE COMMUNICATIONS

By using our website or sharing your details, you consent to receive:

  • Email
  • SMS
  • WhatsApp messages
  • Calls (for delivery/verification/support only)

You may opt out of promotional messages at any time.

15. CONTACT INFORMATION

For questions, complaints, concerns, or data rights requests, contact:

Skand Jewellery
Nagamangala, Mandya, Karnataka, India
📧 Email: support@skandjewellery.com