Return, Refund & Exchange Policy

We want you to love every piece you receive from Skand Jewellery. However, if something isn’t right, we’re here to help.

🌀 Eligibility for Return or Exchange

• We offer a 7-day return or exchange window only for items that are damaged or defective.
• An unboxing video (from sealed package to product) is mandatory for any claims related to damage, defects, or missing items.
• Items must be unused, with all original packaging, tags, and invoice included.
• If the same item is unavailable for exchange, we’ll help you choose an alternative or process a refund.
• Delivery charges will not be refunded.

🔁 How to Initiate a Return or Exchange

1. Visit the Return/Exchange section on our website or use this direct link: Return/Exchange
2. Enter your Skand Order ID and Contact Number.
3. Select the item(s) you wish to return or exchange.
4. Fill in the required details:

• Select a valid reason
• Upload at least two clear images
• Choose refund method (for returns) or desired variant (for exchanges)
• Review and submit your request.

💸 Refunds

• Once we receive and verify the returned item, we initiate the refund process.
• Refund Timeline: 5–7 working days (subject to RBI guidelines).
• Prepaid Orders: Refunded to the original payment method.

🔒 Non-Returnable Items

• Items purchased using any sale/discount code or coupon
• Customized or personalized jewellery
• Clearance or “Final Sale” products (as mentioned on product page)

🤝 Need Help?

We're always here to assist.
📩 Email us anytime at support@skandjewellery.com